Refund Policy
We want plan details and digital-access limitations to be understandable before checkout. This policy describes how requests are reviewed.
Before ordering
Confirm device compatibility, connection count, duration, price, and internet suitability. Contact support before checkout if a requirement is unclear. Digital access may be provisioned shortly after an order is reviewed.
Requesting review
Contact Telegram support promptly with your order reference and a clear explanation. For a technical claim, provide the device, player, error, and troubleshooting completed. Never include your password.
Eligibility
Requests are assessed according to the checkout provider’s terms, applicable consumer law, whether digital access has been supplied or used, and whether a reported issue can be reasonably resolved. A change of mind after digital access is supplied may not qualify where law permits.
Processing
Approved refunds are returned through the original payment route where possible. Banks and processors control posting time. Nothing in this policy limits non-waivable statutory rights.