Clear answers, ready when you are.
Subscription, device, catalog, and troubleshooting guidance in one place.
01What is included with a TIVIPORT subscription?+
A subscription provides account credentials for the selected duration and number of simultaneous devices, access to the available live and on-demand catalog, setup resources, and customer assistance through Telegram. Availability can vary by region, device, and content source.
02How quickly will I receive my access details?+
Orders are normally reviewed after checkout and access details are sent using the contact information supplied with the order. If you need an update, contact the support team on Telegram and keep your order reference available.
03Which devices can I use?+
TIVIPORT works with many player apps on Fire TV, Android TV, Apple devices, Samsung and LG smart TVs, Windows, and macOS. Use a compatible player from an official app store or a trusted publisher.
04What does the device limit mean?+
It is the maximum number of devices that may stream at the same time. You can install a player on more devices, but concurrent playback must remain within your purchased one, two, or three-device allowance.
05Do I need special internet service?+
No. A stable broadband connection is recommended. Wired Ethernet or strong 5 GHz Wi-Fi usually gives the most consistent result, especially for high-resolution streams.
06Can channel availability change?+
Yes. Third-party feeds, programming, regional availability, maintenance, and catalog licensing may change. The catalog totals are approximate and should not be treated as a guarantee that every title is continuously available.
07How do I get setup help?+
Start with the installation guide, then check your account details and network. If the issue remains, contact us on Telegram with your device model, player name, and the exact error message—never post your password publicly.
Include your device model, player name, order reference, and exact error when contacting support. Never share your password publicly.